0049 - (0)2962 2350 info@hauserlen.com

Privacy statement

Hotel Haus Erlen is responsible for the processing of personal data as shown in this privacy statement.

Contact details

Mr. and Mrs. Van der Wees (owners) are the Data Protection Officers of Hotel Haus Erlen.
They can be reached via:
Address: Im Erlen 10, 59939 Olsberg-Assinghausen
Telephone: +49 2962 2350
e-mail: info@hauserlen.com
website: www.hauserlen.com

Personal data

Hotel Haus Erlen processes your personal data because you use our services and / or because you provide these to us yourself. Below you will find an overview of the personal data that we process:

  • first- and last name
  • date of birth
  • adress
  • phonenumber
  • e-mailadress
  • IP-adress
  • Other personal data that you activly provide, for example in correspondence or by telephone.
  • Internetbrowser and type of device
  • Bank account number

Hotel Haus Erlen processes the following special and / or sensitive personal data from you:

  • Race (if provided by the guest himself through passport or ID card).
  • Data of persons younger than 16 years of age (if indicated by or on behalf of parents / guardians).
  • Citizen service number (if provided by the guest himself through passport or ID card).

Our website and / or service does not intend to collect data about website visitors under the age of 16. However, we cannot check whether a visitor to our website is older than 16 years. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent.

If you are convinced that we have collected personal data about a minor without that permission, please contact us by e-mail: info@hauserlen.com and we will remove this information.


Hotel Haus Erlen processes your personal data for the following purposes:

  • Handling your payment(s).
  • To be able to call or e-mail you if this is necessary to properly perform our services.

Automated decision making

Hotel Haus Erlen takes decisions based on automated processing on matters that may have (significant) consequences for people. These are decisions that are made by computer programs or systems, without a human being (such as an employee of Hotel Haus Erlen) among them.

Hotel Haus Erlen uses the following computer programs or systems:

  • Windows 10 for overall administration and documentation purposes.
  • Wifi for internet access.
  • We also use external websites for bookings.

Retention period

Hotel Haus Erlen does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected.

We use the following retention periods for the following (categories) of personal data:

Data Retention period Reason
Personal details 10 years – Finanzamt
– Tax Authorities
– Copyright proceedings
Address 10 years – Finanzamt
– Tax Authorities
– Copyright proceedings

Sharing of personal data with third parties

Hotel Haus Erlen shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with a possible legal obligation.

We conclude a data processing agreement with companies that process your data on behalf of Hotel Haus Erlen to ensure the same level of security and confidentiality of your data. Hotel Haus Erlen remains responsible for these processes.

In addition, Hotel Haus Erlen provides your personal information to other third parties. We only do this with your explicit permission.

Data To whom Reason
Personal details
Bank- and payment data
Tax return


Hotel Haus Erlen does not use cookies or similar technologies. 

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Hotel Haus Erlen and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@hauserlen.com. To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone), the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy.

We will respond to your request as quickly as possible, but within four weeks. Hotel Haus Erlen would also like to point out that you have the option to file a complaint with the National Data Protection Authority. That is possible through: Datenschutz-Grundverordnung.

Protecting personal data

Hotel Haus Erlen takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are  indications of abuse, please contact us through info@hauserlen.com.